The Impact of Using Management Information Systems on Service Quality: Applied to the Healthcare Sector in the United Arab Emirates
Mouza Yousef Ahmed Abdulla Al Sharif presented her research on the impact of using management information systems on service quality, applied to the healthcare sector in the United Arab Emirates, at the Gate Academy celebration. Here's the translation of the article:
Title: The Impact of Using Management Information Systems on Service Quality: Applied to the Healthcare Sector in the United Arab Emirates
Introduction
Information technology and communication have managed to record vast amounts of information on small and easily manageable media. This technology and its applications have become key factors for growth, pushing civilization forward in a short time and eliminating barriers of time and distance. Information technology and communication have become one of the most important competitive advantages sought by economic institutions, especially in light of recent developments in this field.
The healthcare sector deals with humans, both beneficiaries such as patients and service providers. Therefore, the adoption of healthcare institutions is a priority for international organizations operating in the health sector. Dependence in healthcare is an integrated process that verifies the principles and standards of quality.
Accreditation standards for hospital quality and healthcare facilities have been developed by the American College of Surgeons, first applied in the United States in 1917, and subsequently, the International Standards Organization was established. Accreditation programs have since spread worldwide. The study aims to understand the impact of modern management information systems on healthcare service quality in the United Arab Emirates.
Research Problem
As technology is a combination of science and art, we must understand the nature of the technology we work with in order to deal with it correctly. With the accelerating pace of our era, the emergence of technology, and the ease of access to information, and the speed of work to keep up with developments, there is an urgent need for continuous monitoring of technological development, how to benefit from it, and guide it to benefit institutions and maintain service quality. Hence, the main question of the study is: "What is the impact of using management information systems on service quality?" This main question branches into several sub-questions including:
- What is meant by information technology and communication?
- What are the stages of technology development?
- What are the forms of obtaining technology by the institution?
- What is the concept of healthcare service quality?
Significance of the Study
Scientific Significance: This study can be considered as a source for researchers and scholars who want to learn more about the impact of management information systems on service quality. It may serve as a starting point for researchers and enthusiasts to conduct further research in this field.
Practical Significance: The study may yield results that can contribute to providing recommendations and suggestions for decision-makers in companies on how to apply management information systems to achieve service quality.